您当前的浏览器版本过低,请使用主流浏览器进行访问!

Your current browser version is too low, please use mainstream browsers to access!

Quality Management

CMSK adheres to the quality management concept with craftsmanship, and continues to
improve the project management system and technical standards.
Based on operational milestones, the Company sorts out quality management
procedures of the whole construction process,
solidify standard actions, output templates and clarifies technical requirements to
comprehensively improve quality management based on assessment.

System Certification

We have established and improved the product and quality of service management system in strict accordance with ISO 9001 standards, and implemented PDCA closed-loop management. We actively promoted all business sectors to obtain ISO 9001 certification of quality management system.

Empowerment by Digitalization

We continued to promote the comprehensive application of digital engineering management, dedicated our efforts to achieving automatic linkage of panoramic planning nodes, engineering collaborative management, and online third-party inspection and evaluation.

Technological Innovation-driven

We continued to extend the application of "828" efficient techniques and "four new" proven technologies which were recommended for application in building projects as needed to solve common quality problems of projects and improve the quality of construction with new technologies, new processes, new materials, new equipment and other technical means.

Quality Culture Construction

We continued to advance the construction of the engineering culture system, actively carried out theme activities related to engineering quality, covering all engineering personnel and the main contractors of the engineering projects under construction, so as to strengthen internal exchanges and foster innovation.

Supply Chain Management

We adhere to the supply chain management principle of "balancing quality and efficiency" ,
continuously refining supplier management methods,
and carrying out a full-cycle supply chain composed of supplier introduction, assessment, and exit mechanism.
We actively communicate and maintain cooperative relationship with suppliers,
and empower the supply chain through supplier conferences, supplier technical exchanges
and other activities held irregularly every year to achieve sustainable cooperation and win-win results.

Supplier Code of Conduct

We set requirements for our suppliers from aspects such as environmental protection, product quality and safety, labor relations, and business ethics.

Supplier Management
Implementation Rules

We carry out a full-cycle supply chain composed of supplier introduction, assessment, and exit mechanism.

CMSK Green Supply Chain Quality Manufacturing Convention

We join hands with our stakeholders to create a green, safe, and transparent industry supply chain, and practice high-quality sustainable development.

Responsible Marketing

We adhere to the healthy and sustainable consumption concept,
established a comprehensive control mechanism that combines multi-level management responsibility
with supervisory inspections for responsible marketing,
and conducted specialized training in responsible marketing for employees and marketing
agency companies, providing customers with safe and reliable high-quality products and services.

Guidelines for the Standardization of
CMSK Marketing On-site Services
Guideline for the Residential Project Exhibition
Area Joint Acceptance Management Operation

We strictly standardized the marketing behavior of all on-site service personnel, including employees, marketing agencies, and other outsourcing personnel, to prevent any over-promising. We ensured that marketing presentations are true, accurate, and complete, thereby safeguarding the customers' right to be informed and other legitimate rights.

CMSK Transparent Public Announcement

We promised that all on-site disclosure content complies with national laws, regulations, and industry standards, and strengthened the disclosure of marketing information related to customers' legitimate interests, such as unfavorable factors inside and outside the project red line, non-standard apartment types, uncertainty of educational facilities, and payment risk warnings.

Customer Service

CMSK upholds a customer-first, people-oriented service philosophy, attentively listen to customers' opinions and
suggestions on the Company's products and services, and continuously improve customer satisfaction across all sectors.
The Company has established the privacy and data security management structure, set up a
digital sub-committee as the responsible party, and fully protected customer information confidentiality.

Guideline for Customer Service
Supervision and Management

We standardize important customer service work processes such as customer satisfaction surveys, mystery shopper checks, and customer complaint monitoring to ensure to provide better service experience to customers.

Customer Rights Protection Policy

We promise to protect customers' right to know during the marketing process and provide customers with service guarantees throughout the full-cycle.

Compliance Guidelines for Personal Information Protection
CMSK Data Management System
Confidentiality Management System

We implement personnel authority management and service provider information confidentiality, etc. All staffs, as well as related suppliers, that involved in confidential work must sign confidentiality agreements to promise fully protect customer information confidentiality and prevent the leakage of customer information.

Customer Complaint Channel

National service hotline: 400-861-1979
National supervision hotline: 0755-26822222
Headquarters mailbox for customer complaints: cmhkcic@cmhk.com

法律声明Legal Declaration

版权声明 本公司网站内容为招商蛇口版权所有的文件,网站上的文件仅限于为公司形象信息展示和非商业目的使用,在此并未授权任何个人、单位或组织在任何网络、任何媒体上复制或公布。未经版权人许可,任何人不得擅自以非法的方式复制、传播、展示、镜像、上载、下载使用上述文件(包括但不限于上述范围所指内容),否则版权人将依法追究其法律责任。

免责声明 版权人拥有对公司网站的内容进行随时更改之权利,事前将不会另行通知。版权人不保证本网站展示的资料是全面信息或是最新数据。
本网站内的所有图片(包括但不限于插图、透视图、设计图等)、模型、文字描述等,仅作为参考信息,非本公司的任何承诺或要约。
任何个人、单位或组织因本网站或依赖其内容进行交易所引致的损失,版权人和开发商均不承担任何责任。

开发商声明 公司网站有关开发项目信息的介绍,均以政府最后审批文件为准。商品房买卖双方之间的权利义务以当事人签订的商品房买卖合同为准。

Copyright China Merchants Shekou Industrial Zone Holdings Co., Ltd. all rights reserved
Y.ICP.B. No. 12006351

Developer Statement

The introduction of property development on the website is subject to the final approval from government. The rights and obligations between buyers and sellers of commercial housing shall be subject to the contract signed by the both parties.